Privacy Policy

Last Updated: February 2026

We collect information you provide directly to us, including: • Personal details (name, email, phone number) • Delivery addresses • Payment information • Order history and preferences • Communication records We also automatically collect certain information about your device and how you interact with our website.

We use the information we collect to: • Process and fulfill your orders • Communicate with you about your orders • Provide customer support • Send promotional materials (with your consent) • Improve our services and website • Prevent fraud and enhance security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes: • Secure SSL encryption for data transmission • Regular security assessments • Limited access to personal data • Secure payment processing through trusted providers

We use cookies and similar tracking technologies to: • Remember your preferences • Understand how you use our website • Improve your browsing experience • Analyze website traffic You can control cookies through your browser settings.

We may share your information with trusted third-party service providers who assist us with: • Payment processing • Delivery services • Marketing and analytics • Customer support These providers are contractually obligated to protect your information and use it only for the purposes we specify.

You have the right to: • Access your personal information • Correct inaccurate data • Request deletion of your data • Opt-out of marketing communications • Withdraw consent at any time To exercise these rights, please contact us at info@luviflowers.com

We retain your personal information for as long as necessary to: • Fulfill the purposes outlined in this policy • Comply with legal obligations • Resolve disputes • Enforce our agreements When data is no longer required, we securely delete or anonymize it.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the 'Last Updated' date. Your continued use of our services after changes constitutes acceptance of the updated policy.

If you have any questions or concerns about this privacy policy or our data practices, please contact us: Email: info@luviflowers.com Phone: +971 XX XXX XXXX Address: Al Quoz, Dubai, United Arab Emirates

About Luvi Flowers

Welcome to Luvi Flowers, where floral artistry meets timeless romance. From our private warehouse in Al Quoz, Dubai, we curate exquisite arrangements designed to capture emotion, beauty, and unforgettable moments.

Our signature collections include graceful hand bouquets, the romantic charm of our Sweetheart Box, our refined Box Beauties, modern Acrylic Florals, and our best-selling bundles, thoughtfully paired with chocolates or balloons. Each creation is crafted using the finest fresh blooms, styled with intention and finished with luxurious detail.

With same-day delivery and complimentary delivery across Dubai, Luvi Flowers offers a seamless and elevated floral experience, ensuring every gesture arrives beautifully, effortlessly, and on time.

Frequently Asked Questions

Find answers to common questions about Luvi Flowers' collections and delivery services

Luvi Flowers operates from a private flower warehouse in Al Quoz, Dubai. We do not operate a walk-in retail store, allowing us to focus on quality, freshness, and seamless deliveries.

Yes, we offer same-day delivery, subject to flower availability and order confirmation time.

We provide free delivery across Dubai areas. Deliveries to other cities are available with additional charges applied based on location.

Luvi Flowers offers a curated selection of elegant floral designs, including hand-tied bouquets, luxurious box arrangements, refined vase arrangements, and thoughtfully crafted bundles paired with chocolates or balloons. Each arrangement is designed using premium fresh flowers and finished with attention to detail.

Everyday orders can be placed at any time of the day, as long as the flowers are available in our stock.

Yes, we offer custom floral arrangements tailored to your occasion, preferred color palette, and style. Our team will be happy to assist you.

You can place your order through WhatsApp or by calling us directly. Our team will guide you through the selection and ordering process.

We accept cash payments and secure payment links for your convenience.

Yes, we cater to events, corporate requirements, and bulk orders. We recommend placing these orders in advance to ensure availability and customization.

Due to the perishable nature of flowers, cancellations or changes should be requested as early as possible. Refunds are subject to order status and confirmation.

Don't see your question? Contact us for more information.