Terms of Service

Last Updated: February 2026

By accessing and using Luvi Flowers website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Luvi Flowers provides premium flower delivery services including: • Fresh flower arrangements and bouquets • Gift bundles with chocolates and balloons • Custom floral designs • Same-day and scheduled delivery We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

When placing an order: • You must provide accurate and complete information • You must be at least 18 years old • You are responsible for maintaining account security • Orders are subject to acceptance and availability • We reserve the right to refuse or cancel orders Order confirmation does not guarantee product availability.

All prices are listed in AED and include VAT unless otherwise stated. • Prices are subject to change without notice • Payment must be made at the time of order • We accept credit/debit cards, cash on delivery, and installment payments • Additional delivery fees may apply based on location You are responsible for all charges incurred under your account.

Delivery terms: • Delivery times are estimates and not guaranteed • Same-day delivery is subject to availability and cutoff times • Accurate delivery information is your responsibility • We are not liable for delays caused by incorrect addresses • Someone must be available to receive the delivery • Delivery confirmation may be required

Due to the perishable nature of flowers: • Cancellations must be requested as soon as possible • Refunds are subject to order status and confirmation • Cancellation fees may apply for confirmed orders • No refunds for delivered orders unless product is defective Please refer to our Return Policy for detailed information.

We are committed to delivering fresh, high-quality flowers: • Flowers are natural products and may vary slightly from images • Seasonal availability may require substitutions • We will contact you if significant changes are needed • Quality issues must be reported within 24 hours of delivery Images on our website are for illustration purposes only.

To the maximum extent permitted by law: • We are not liable for indirect, incidental, or consequential damages • Our total liability is limited to the order value • We are not responsible for delivery delays beyond our control • We do not guarantee specific delivery times Nothing in these terms excludes liability for fraud or fraudulent misrepresentation.

All content on our website, including: • Text, graphics, logos, and images • Product designs and arrangements • Website design and functionality Is protected by intellectual property rights owned by or licensed to Luvi Flowers. Unauthorized use is prohibited.

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.

These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes arising from these terms or your use of our services are subject to the exclusive jurisdiction of the courts of Dubai, UAE.

About Luvi Flowers

Welcome to Luvi Flowers, where floral artistry meets timeless romance. From our private warehouse in Al Quoz, Dubai, we curate exquisite arrangements designed to capture emotion, beauty, and unforgettable moments.

Our signature collections include graceful hand bouquets, the romantic charm of our Sweetheart Box, our refined Box Beauties, modern Acrylic Florals, and our best-selling bundles, thoughtfully paired with chocolates or balloons. Each creation is crafted using the finest fresh blooms, styled with intention and finished with luxurious detail.

With same-day delivery and complimentary delivery across Dubai, Luvi Flowers offers a seamless and elevated floral experience, ensuring every gesture arrives beautifully, effortlessly, and on time.

Frequently Asked Questions

Find answers to common questions about Luvi Flowers' collections and delivery services

Luvi Flowers operates from a private flower warehouse in Al Quoz, Dubai. We do not operate a walk-in retail store, allowing us to focus on quality, freshness, and seamless deliveries.

Yes, we offer same-day delivery, subject to flower availability and order confirmation time.

We provide free delivery across Dubai areas. Deliveries to other cities are available with additional charges applied based on location.

Luvi Flowers offers a curated selection of elegant floral designs, including hand-tied bouquets, luxurious box arrangements, refined vase arrangements, and thoughtfully crafted bundles paired with chocolates or balloons. Each arrangement is designed using premium fresh flowers and finished with attention to detail.

Everyday orders can be placed at any time of the day, as long as the flowers are available in our stock.

Yes, we offer custom floral arrangements tailored to your occasion, preferred color palette, and style. Our team will be happy to assist you.

You can place your order through WhatsApp or by calling us directly. Our team will guide you through the selection and ordering process.

We accept cash payments and secure payment links for your convenience.

Yes, we cater to events, corporate requirements, and bulk orders. We recommend placing these orders in advance to ensure availability and customization.

Due to the perishable nature of flowers, cancellations or changes should be requested as early as possible. Refunds are subject to order status and confirmation.

Don't see your question? Contact us for more information.